Information We May Collect
The information connected to an account can come from several sources.
Some details are entered directly by the player during registration or verification. Other information is generated automatically when the platform is used.
Depending on the account and services involved, collected information may include:
- username;
- mobile phone number;
- email address;
- name and other personal details;
- date of birth where required;
- login and account-security information;
- payment and transaction records;
- bank or payment-account details where needed;
- account verification information;
- device and browser data;
- IP address;
- game and betting activity;
- promotion participation;
- customer-support communication.
Only information relevant to operating, protecting or supporting the account should be requested.
Players should avoid entering unnecessary sensitive information into free-text fields or support messages unless it is specifically required.
Information Provided During Registration
Registration creates the basic connection between the player and the account.
Users may register with a username, mobile number or another supported sign-up method. Information entered at this stage is used to create the profile and allow future access.
A valid mobile number can also become important for security and password recovery.
Players are responsible for entering accurate details. False or incomplete information may cause problems later if ownership needs to be confirmed before a password reset, withdrawal or account-security action.
We encourage users to review their registration details before submitting the form rather than correcting preventable mistakes after the account is already active.
Personal and Verification Information
Additional information may be requested when the platform needs to confirm who controls an account.
Verification can help reduce unauthorized access, payment fraud and misuse of accounts.
Depending on the situation, players may be asked to provide personal information that confirms identity or ownership of a payment method.
Verification information should only be submitted through the approved account or support process.
Users should never send identity documents, verification codes or financial information to strangers who contact them through unofficial messaging channels and claim to represent the platform.
Any verification step should be treated as a security process rather than a routine formality.
Mobile Number and Contact Details
A mobile number can be used for account access, security confirmation and communication.
For example, users may receive a code when verifying a phone number or recovering account access. Contact details may also be used when a player requests assistance from customer support.
Users should maintain access to the phone number connected to their account.
If a number changes, it is important to update the account through the available process rather than leaving an inactive number connected indefinitely.
Verification codes sent by SMS should remain private. A one-time code can be as sensitive as a password because it may allow access to protected account functions.
Payment and Transaction Information
Payment information is processed when players deposit funds, request withdrawals or manage supported payment methods.
This information may include transaction amounts, payment method details, processing status and account ownership information.
Some financial information may be handled directly by banks or payment providers rather than stored in full by the gaming platform.
The exact data required can depend on the chosen transaction method.
Transaction information may be used to:
- process deposits;
- process withdrawal requests;
- confirm payment ownership;
- investigate failed or disputed transactions;
- detect unusual account activity;
- maintain transaction history;
- support account verification.
Players should check payment information carefully before confirming a transaction.
Bank Account Information
A bank account may need to be linked when certain withdrawal or payment functions are used.
Where bank information is requested, players should provide details belonging to the account holder.
Using someone else’s payment details can make verification more difficult and may require additional checks.
Bank information should only be entered through the secure payment or account area.
Users should never provide full payment credentials in public conversations, social media comments or messages from unverified contacts.
If payment information changes, the account holder may need to complete another verification step before a new method can be used.
Gaming and Betting Activity
Using the platform naturally creates account activity.
This can include games opened, wagers placed, deposits, withdrawals, session information and participation in promotions.
Such information may be needed to calculate balances, settle bets, apply bonus conditions and maintain account history.
Gaming records can also be useful when a player contacts customer service about a particular round, transaction or promotion.
The platform may need enough activity history to understand what happened rather than relying only on the player’s description.
Game and betting information can also help identify unusual behavior connected with account security or possible misuse.
Promotions and Bonus Information
Participation in promotions creates additional account data.
For example, the system may need to record whether a user activated an offer, completed a qualifying deposit or met wagering conditions.
This information can help determine whether a reward should be credited and whether its conditions have been completed.
Promotional information may include:
- offer selected;
- activation time;
- qualifying transaction;
- bonus amount;
- wagering progress;
- eligibility status;
- reward status;
- expiry information.
Players should read the terms of a promotion before participating because bonus rules may determine how certain account activity is calculated.
Device and Technical Information
Technical information may be collected automatically when users access the website or mobile application.
This can include the type of device, operating system, browser, IP address, connection information and technical identifiers.
Such data can help the platform understand whether a device is compatible and investigate security or technical issues.
For example, technical information may help determine why a player cannot log in from a particular browser or why an app installation is not functioning correctly.
Device information may also be relevant when unusual login behavior appears.
A login from a new or unexpected device can sometimes require additional security checks.
How We Use Personal Information
Personal information should have a practical purpose connected with the player’s account or the operation of the platform.
Depending on the service being used, information may be processed to:
- create and maintain an account;
- verify account ownership;
- provide access to games and betting services;
- process deposits and withdrawals;
- manage bonuses and promotions;
- recover account access;
- detect suspicious activity;
- respond to customer-support requests;
- improve technical performance;
- maintain platform security;
- meet applicable operational or compliance requirements.
The same information may sometimes support more than one function.
A mobile number, for example, can be used for account registration, verification and password recovery.
Account Security
Protecting personal information is not only a technical responsibility. Players also play an important role.
A strong password is one of the simplest protections available.
Users should avoid passwords based on easily guessed details such as a name, birthday or phone number.
Passwords used for gaming accounts should not be reused across email, banking or social media services.
Where a transaction password is available, it should be different from the ordinary login password.
Players should also keep the following information private:
- account password;
- transaction password;
- SMS verification code;
- email verification code;
- recovery information;
- payment credentials.
Customer support should never need a player’s ordinary password simply to investigate an account question.
Cookies and Similar Technologies
The website may use cookies or similar technologies to help remember preferences and support technical functions.
A cookie is a small file stored through a browser. It can help a website recognize a returning session, maintain settings or understand how certain pages are used.
Some cookies may be necessary for login or account functionality.
Others may support performance, analytics or preference management.
Browser settings can usually be used to block or remove cookies, but disabling essential cookies may cause some platform functions to stop working correctly.
Users who clear all browser data may also need to sign in again.
Mobile App Data
Players using the mobile application may generate technical information specific to the device.
The application may need access to certain device functions to operate correctly, but users should review permission requests rather than approving everything automatically.
An application should only be downloaded through the official platform’s mobile area.
Third-party APK files can be modified or outdated, creating a security risk before the user even logs in.
Players should also keep their device software updated where possible.
A secure account can still be exposed if the phone itself is compromised or left unlocked for other people to use.
Customer Support Communications
When players contact customer support, information from the conversation may be associated with the account.
This may include the reason for contact, transaction information, screenshots, technical details and the steps taken to resolve the issue.
Support records can help avoid making the player repeat the entire history if an issue continues.
Users should provide enough information for the problem to be understood without sharing unnecessary sensitive details.
For example, a payment question usually requires the amount, transaction type and approximate time. It does not require sending a password or one-time verification code.
When Information May Be Shared
Some information may need to be processed by third parties that support essential platform functions.
These can include payment providers, technology services or other operational partners necessary to complete a transaction or provide account functionality.
Only relevant information should be shared for the required purpose.
For example, a payment provider may need transaction details to process a deposit or withdrawal.
Information may also need to be disclosed where this is required for security, dispute handling or applicable legal obligations.
We do not treat account information as something that should be distributed without a clear operational reason.
Payment Providers
External payment services may have their own privacy and security procedures.
When users choose a payment method, certain information may be processed directly through that provider.
Players should review any information shown on the payment screen before completing a transaction.
The gaming account and the payment service can therefore be connected during a transaction without necessarily using identical data-storage systems.
If a transaction fails, information from both sides may be required to investigate what happened.
Data Accuracy
Players should keep their personal information accurate.
Incorrect information can create difficulties when a user needs to recover an account or confirm ownership.
Important details to review include:
- mobile number;
- email address;
- name;
- payment information;
- bank details;
- other account identifiers.
If information changes, users should update it through the available account process or contact customer support where direct editing is not available.
Players should not create a second account simply because information on the original profile needs to be corrected.
Password Recovery and Privacy
Password recovery is designed to restore access while protecting the account from unauthorized users.
A recovery process may involve a registered phone number, email address or verification code.
The system should only restore access after the required checks are completed.
Players should be suspicious of anyone offering to recover an account through unofficial channels.
If somebody asks for a one-time code or full password, the request should not be treated as a normal recovery procedure.
Account recovery should always remain connected to information already associated with the player’s profile.
Data Retention
Account and transaction information may need to be retained for as long as it is reasonably required to operate the account, maintain payment records, resolve disputes, protect security or meet applicable obligations.
Different categories of information may not need to be kept for the same period.
For example, technical logs may serve a different purpose from transaction history or verification records.
Because retention requirements can depend on account status and the type of information involved, players should not assume that every record disappears immediately when an account becomes inactive.
Where information is no longer required, it should be handled according to the platform’s applicable retention and security procedures.
Closing an Account
A player may decide that they no longer want to use their account.
Account closure does not necessarily mean that every associated record can be deleted immediately.
Some transaction, verification or security information may need to remain available for legitimate operational or compliance reasons.
Players who want to close an account or understand what happens to their data afterward should contact customer support through the available official channel.
Before closing an account, it is also sensible to resolve any remaining balance or outstanding withdrawal issue.
Protecting Your Own Privacy
Players can reduce privacy risks through simple habits.
Use a personal device where possible, especially when accessing payments or account settings.
Do not save passwords on computers that other people regularly use.
Always sign out from shared devices.
Avoid posting screenshots publicly if they display a mobile number, account balance, transaction details or other personal information.
Be careful with unsolicited messages claiming to offer bonus activation, payment help or account recovery.
A promotion does not require giving a stranger control of the account.
Children and Underage Users
The platform is intended for adults aged 18 or older.
Children and minors should not create accounts or provide personal information for real-money gaming.
Adults who share a device with younger family members should protect their login information and avoid leaving gaming accounts open.
Payment credentials should also be secured to prevent unauthorized transactions.
If an account appears to have been created or used by someone who does not meet the age requirement, additional verification or account restrictions may be necessary.
Changes to This Privacy Policy
Online services evolve.
New payment methods, security features, mobile functions or account tools can affect how information is processed.
For that reason, this Privacy Policy may be updated when practices or platform functions change.
Players should review the current version periodically, especially if they return after a long period of inactivity.
Important changes may affect areas such as account verification, payments, security or data handling.
Using current information is always better than relying on an old copy of a privacy policy saved elsewhere.
Contact Us About Privacy
Players who have questions about their personal information can contact customer support through the official platform.
Privacy-related questions may include:
- correcting account details;
- changing a mobile number;
- understanding verification requirements;
- asking about payment information;
- reporting suspicious account access;
- requesting account closure;
- asking how specific information is used.
When contacting support, explain the issue clearly and provide only the information required to identify the account and understand the question.
Never send a password or SMS verification code as part of a routine support message.
Our Privacy Commitment
NK101 Casino Nepal depends on account information to provide games, process transactions, protect users and maintain access to platform services.
That information should be handled with a clear purpose.
Players should know why personal data is requested and should have practical ways to keep their account information accurate and secure.
Privacy also works best as a shared responsibility.
The platform can provide account controls and verification tools, while users protect their passwords, verification codes and payment details.
Together, these measures help create a safer and more manageable online gaming experience for adult players in Nepal.